BA risks adding insult to injury: Boards & IT Crisis Management

I have been keeping up with the news on the IT outage at BA and noticed that it resonates with subject matter in a blog entry I wrote in February. Many will know of the IT outage blamed in the press on power failure probably linked to human error at the British Airways data centre near Heathrow airport; please no jokes about location being in the flight path! Of course, it would be great if we could have more clarification of the exact causes of the incident but it is certainly looking like there was either a single point of failure in the power delivery to IT or that someone negligently bypassed existing equipment as part of a maintenance activity. I noticed that senior IAG and BA Executive

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