Hospitality has digitised the guest journey
PMS and POS integrations, booking engines and OTAs, loyalty platforms and connected devices expand the attack surface.
Reservations flow through booking engines and OTAs, properties rely on PMS and POS integrations, loyalty programmes hold rich personal data, and room systems connect to core networks. With broader vendor ecosystems and seasonal staffing, regulators and acquirers expect stronger evidence of control and tested response.
How STORM can help
Security assessments, practical preparation and 24/7 incident response.
We assess your organisation from a cyber perspective, plan for future incidents with clear playbooks and exercises, and provide 24/7 incident response when you need it most.
Who we help
For teams running PMS, POS and bookings.
We work with independent hotels, hotel groups, resorts, serviced apartments, venues and hospitality platforms seeking resilient bookings and payments, faster recovery from incidents and clearer evidence for PCI DSS 4.0 and GDPR.
Key challenges we address
Payment and loyalty data protection
PMS and POS resilience
Third-party and franchise access control
Seasonal workforce security
Email and domain security
Smart room and on-site IoT segmentation
Brand impersonation and look-alike domains
Evidence for PCI DSS 4.0 and GDPR
See how we Assess, Plan and Respond
Why cyber security matters in hospitality
"
The content was incredibly insightful and well-presented. Your expertise made the training truly pleasing and highly effective. The knowledge gained was invaluable. "
IT Director
Leading Hotel Group
Assess
Spot vulnerabilities and prioritise fixes.
CyberProfiler - 'Attacker's Eye View'™
Find exposed booking subdomains, stale accounts, and look-alike domains.
CyberDiscover - Data Analysis
Locate guest and staff data at risk in mailboxes, shares, and PMS exports.
Plan
Replace uncertainty with rehearsed decisions, clear roles and playbooks.
CyberSimulate - Cyber Incident Exercising
Tabletops for ransomware, skimming, and OTA credential abuse in peak periods.
CyberAware - Cyber Awareness Training
Short training for rotating and seasonal teams handling payments and data.
Respond
When the worst happens, time and clarity matter most.
24/7 Cyber Incident Response
Rapid investigation, containment, and co-ordinated recovery that keeps service moving.
Threat Actor Engagement
Handle ransomware communications securely while leadership focuses on operations.
Cybersecurity services offered to hospitality and tourism service providers
CyberCare
Incident response retainer for hospitality
Through this strategic onboarding, CyberCare ensures that your organisation has a well-defined and exercised cyber incident response plan, optimised recovery times, and a clear governance structure.
By establishing these critical elements in advance, your organisation and the STORM CyberCare team are fully aligned and ready to respond to any incident with minimal risk and maximum efficiency. CyberCare Enterprise prepares your hospitality business not just to react, but to thrive in a dynamic and evolving cyber landscape.
What unused IR Units can support
Protect loyalty and payment data at the source
Use unused IR Units to run PCI-aligned assessments, hunt POS malware and simulate credential stuffing.
Third-party bookings, first-class risk
Spend unused IR Units on vendor access reviews, tokenisation checks and breach communications playbooks.
Seasonal staff, permanent risk
Convert unused IR Units into rapid training sprints and phishing drills before peak season hits.
One property or many, one response plan
Apply unused IR Units to standardise incident playbooks across PMS variants and franchise partners.
Meet PCI DSS 4.0 without drama
When not needed for incidents, unused IR Units fund control mapping, gap closure and validation exercises.
FAQs
Quick answers to common questions
Clear answers to common questions from hotel and venue teams about bookings, payments and incident response.
We establish secure communications within minutes and work with your PMS vendor and IT to contain the issue, stabilise check-in and payments and plan staged restoration that keeps front of house moving.
Yes. If you do not need the time for live incidents, IR Units can fund control mapping, gap analysis, validation exercises and targeted staff training aligned to your cardholder data environment.
No. We schedule around occupancy and run short, outcome-focussed sessions. For live environments, we use read-only methods and out-of-hours windows. Your teams get concise actions without unnecessary downtime.
Your plan names vendors, contacts and authorisations. During incidents we manage joint bridges, evidence handling and change freezes so technical fixes align with payment and access requirements across properties.
Yes. We create core playbooks with local appendices for language, regulation and vendor differences. IR Units can be used to roll out consistent training and drills across owners, brands and properties.
You receive clear reports and artefacts from assessments, exercises and incident response. These demonstrate governance, tested procedures and progress against remediation, helping with PCI, GDPR and underwriting reviews.
Absolutely. We integrate with your MSP and in-house analysts, define hand-offs and agree who leads which actions in both preparation and incident response.
Let's make it happen
Start a conversation that leads to cyber confidence:
UK/Europe: +44-203-693-7480
Africa: +230-434-1277
India: 0008001004277
USA: +1-703-232-9015
Your contact details will only be used in connection with this enquiry.
Please read our Privacy Policy.